Illinois Department of Human Services - Family Community Resource Center in 200 South 2nd Street #20

Customer Reviews about Illinois Department of Human Services - Family Community Resource Center:

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  I have called so many times and opted to speak to the operator, whom i presume is the worker at the front desk. She spoke to me as though I was an uneducated bottom feeder. I have two majors. I have probably more education than she does. A little polietness and nonjudgemental employees would go a long way. Plus, she lied to me about where she was forwarding my calls, and when I called back to tell her, she cut me off and forwarded me to the same place again! I hope the office manager will see this review. Completely unprofessional employees that assume because you are in need of state assistance that you are an uneducated drugie with no hope for a future. Perhaps they need to realize that I too am able to read above a 4th grade level!
  By Julie Mendell, April 03, 2017
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  These people are rude and notoriously difficult to get in touch with. I have tried for WEEKS to get a live person on the phone. Left numerous voice messages. I have become super frustrated. The times they have called, they mysteriously never ring through on my phone and go right to voicemail. I literally have zero logs of them calling me on a scheduled interview date and time yet they were able to leave me a voicemail even though I had my phone on me and turned up for the 2 hour time slot they scheduled me for. How is it they are able to do this? When someome did finally call me back she left a very rude message claiming different times and dates they "called" me which a few were false and had a VERY snotty tone. I do not appreciate being treated like crap just because we need some extra help. We work, pay income and property taxes, and just need a little tiny extra help. To be treated like scum by people getting paid by the state with our own tax dollars anyways, makes me sick. These people have no compassion.
  By Nicole, January 01, 2017
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  This place is a joke. The case workers are choosing to not add my child, yes my child, to my snap and medical case without court proof that he lives in my home. I have provided them with all the proper documents and they just refuse to do it and refuse to answer my calls or return them to tell me why and what it is i need too do. I cannot even take my child to the Dr. This is bs And not right. I'm not being treated fairly or right.
  By Ashley Renee 0826 Williams 1990, November 17, 2016

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